Customer Resources 

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Fuel Surcharges

Important Update Regarding Our Fuel Surcharge Policy

Due to the increase in fuel prices that has taken place in the last 6 months, our fuel surcharge policy will now go in effect for all deliveries made on or after June 21 2021. 

 

The national on-highway diesel average has reached above $3.25 / gallon.

 

There will be a 2% per ton increase in price. Every additional $0.25 increase added onto the national average, will result in an additional 2% per ton. 

 

Please note that if the average goes below $3.25 the fuel surcharge will be eliminated. 

 

You will see a separate line item in your invoice for this surcharge.

 

Thank you for your continued support and understanding

All credit applications should be emailed to ashley@defeomaterials.com

Problems With Orders

If you have questions or problems with your order please contact us via email at Orders@defeomaterials.com

If you have received your order and are unhappy please follow the following procedures:

  • Send a photo of the product you received to orders@defeomaterials.com

  • In email please include delivery date and load number. 

  • If you are unhappy and wish to refuse the order, we will not charge you for this order if it is reloaded or picked back up by one of our trucks.

  • Orders that are kept, may be given a discount after further investigation. 

Orders should always be examined before dumping to ensure you know what product you are receiving.