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Fuel Surcharges
Important Update Regarding Our Fuel Surcharge Policy 3/1/2022
Due to the increase in fuel prices that has taken place in the last 12 months, our fuel surcharge policy will now go in effect when the east coast on-highway diesel average reaches $4.00 / gallon.
There will be a 1% increase on the total invoiced amount, every additional $0.10 increase added onto the east coast average, will result in an additional 1% per ton.
Please note that if the average goes below $4.00 the fuel surcharge will be eliminated.
Thank you for your continued support and understanding
**Please note this charge will be added no matter the services or product purchases**
Problems With Orders
If you have questions or problems with your order please contact us via email directly to your sales representative.
If you have received your order and are unhappy please follow the following procedures:
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Send a photo of the product you received to your sales representative.
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In email please include delivery date and load number.
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If you are unhappy and wish to refuse the order, we will not charge you for this order if it is reloaded or picked back up by one of our trucks.
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Orders that are kept, may be given a discount after further investigation.
Orders should always be examined before dumping to ensure you know what product you are receiving.
Receiving Loads
All loads of gravel are only estimated. Loads can be less or more than the originally placed order depending upon, loaders, mass, moisture, truck capacity, volume, and type of product. We cannot guarantee accurate coverage.
If a load needs to be canceled before it is delivered. You MUST contact your sales rep via email to cancel. If a load has been dispatched already, there is a chance you will not be able to cancel.
In the event that a load is refused at the delivery location, you may be subject to a fine anywhere from $250-$1,000 depending on location. If a load arrives and you are closed during posted delivery hours and or it is declined, that is a load refusal.
Collections Clause
Upon a default by the Customer, it may become necessary for DeFeo Materials LLC to refer your account to a collection agency and/or attorney for collections. In the event your account is referred to a collection agency and/or collection attorney for collections, the Customer agrees to be liable for collection or attorney fees in the amount of 25% of the balance placed for collections. The customer also agrees to interest in the amount of 1.5% per month on the past due balance.
