Customer Resources 

All credit applications should be emailed to ashley@defeomaterials.com

Fuel Surcharges

Important Update Regarding Our Fuel Surcharge Policy 3/1/2022

Due to the increase in fuel prices that has taken place in the last 12 months, our fuel surcharge policy will now go in effect when the east coast on-highway diesel average reaches  $4.00 / gallon. 

 

There will be a 1% increase on the total invoiced amount, every additional $0.10 increase added onto the east coast average, will result in an additional 1% per ton. 

Please note that if the average goes below $4.00 the fuel surcharge will be eliminated. 

 

Thank you for your continued support and understanding

**Please note this charge will be added no matter the services or product purchases**

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Problems With Orders

If you have questions or problems with your order please contact us via email at Orders@defeomaterials.com

If you have received your order and are unhappy please follow the following procedures:

  • Send a photo of the product you received to orders@defeomaterials.com

  • In email please include delivery date and load number. 

  • If you are unhappy and wish to refuse the order, we will not charge you for this order if it is reloaded or picked back up by one of our trucks.

  • Orders that are kept, may be given a discount after further investigation. 

Orders should always be examined before dumping to ensure you know what product you are receiving. 

Receiving Loads

All loads of gravel are only estimated. Loads can be less or more than the originally placed order depending upon, loaders, mass, moisture, truck capacity, volume, and type of product. We cannot guarantee accurate coverage.