Customer Resources 

All credit applications should be emailed to ashley@defeomaterials.com

Fuel Surcharges

Important Update Regarding Our Fuel Surcharge Policy 10/12/2021

As of October 12, 2021 our fuel surcharge policy has been updated.

 

The national on-highway diesel average has reached above $3.50 / gallon.

 

There will now be a 4% surcharge added to each invoice. Every additional $0.25 increase added onto the national average, will result in an additional 2%. 

 

You will see a separate line item in your invoice for this surcharge.

 

Thank you for your continued support and understanding

Problems With Orders

If you have questions or problems with your order please contact us via email at Orders@defeomaterials.com

If you have received your order and are unhappy please follow the following procedures:

  • Send a photo of the product you received to orders@defeomaterials.com

  • In email please include delivery date and load number. 

  • If you are unhappy and wish to refuse the order, we will not charge you for this order if it is reloaded or picked back up by one of our trucks.

  • Orders that are kept, may be given a discount after further investigation. 

Orders should always be examined before dumping to ensure you know what product you are receiving. 

Receiving Loads

All loads of gravel are only estimated. Loads can be up to 15% less or more depending upon, loaders, mass, moisture, truck capacity, volume, and type of product. We cannot guarantee accurate coverage.